This position requires the full understanding and active participation in fulfilling the mission of Long Beach Medical Center (LBMC). It is expected the employee demonstrate behavior consistent with our core values: Integrity, Accountability, Best Practices, Compassion and Synergy. The employee shall support LBMC strategic plan and participate in and advocate performance improvement/patient and employee safety activities.This position requires seven days a week including holidays (major and minor) “on call” coverage on a rotating basis as determined by the Social Work Services Director and/or designee and the needs of the department. In addition, this position requires your presence on the premises of the medical center during your assigned shift.
The Licensed Clinical Social Worker provides social work services to patients and families in all hospital areas specific to assignment. The Licensed Clinical Social Worker assists patients in addressing psycho-social issues they face as it relates to their acute or chronic illness and/or disability. The Licensed Clinical Social Worker is responsible for providing interventions to remove psycho-social barriers preventing safe and timely transition through the continuum of care. They skillfully advocate in empowering patients to maintain a level of control over their treatment and ensure self-determination. The professional licensure allows this individual to provide clinical and casework supervision under the Board of Behavioral Sciences to staff in accordance with the needs of the department. In addition, the Licensed Clinical Social Worker focuses on ensuring quality care while actively engaging in cost effective measures such as Performance Improvement Projects, LEAN activities and other hospital wide initiatives.
Professional services include, but are not limited to: biopsychosocial assessment, brief treatment, crisis intervention, suicide risk assessments, homeless assessments, case consultation, patient education, discharge planning, resource management and clinical supervision of Associate Social Workers.
Essential Job Outcomes & Functions
Independently manages a specific caseload of patients as identified by the Social Work Service Department. Evaluates and assesses to determine those social, emotional, financial and cultural factors of the patient’s life situation that may contribute to the total diagnosis and treatment plan for the patient. Demonstrates a comprehensive and systematic approach in providing a variety of therapeutic and intervention modalities to remove psychosocial barriers that prevent a safe and timely transition through the continuum of care.
Provides leadership and healthcare team coordination to address protective service issues, life care decisions, and advance directives. Actively manages a treatment plan to address complex psychosocial issues of high-risk patients. Provides crisis intervention services to patients and families and the health care team.
Collaborates with the case manager and the healthcare team to provide education, resources, and referrals to patients, families and caretaker. Ensures that psychosocial and socioeconomic needs are addressed in the treatment or discharge plan. Facilitates coordination among health care professionals, services, and settings involved in the patient’s care, with a focus on enhancing patient satisfaction through ensuring that the rights of the patient and family are respected and maintained throughout the continuum of care.
Maintains professionalism and provides ongoing education to the healthcare team regarding the social workers role and psychosocial issues as it relates to patient care.
Supervises assigned staff and provides weekly supervision to Social Worker, MSW’s, Social Work Interns and volunteers. Participates in the development of efficient and effective practice standards and makes recommendations to the department for superior delivery of service.
Educates, facilitates and coordinates with the patient, families, caretakers, and community agencies to ensure that resources available to the patient are in place to prevent readmission to the hospital; ensuring effective and efficient utilization of private, public, and philanthropic funds.
Responds to and completes psychosocial services in a timely and efficient manner, causing no avoidable delay in the implementation of the treatment plan or in the anticipated discharge time or date. Manages complex biopsychosocial cases to expedite patient and family follow through of treatment plan.
Ability to be at work and on time. It is required to be on the campus of the medical center to accommodate issues that may arise out of a crisis and to support the medical team, peers and staff and their assignment to a specific area.
Is required to be on-call on a rotational basis as per the Department Director.
Works collaboratively with the multidisciplinary healthcare team and community agencies to provide education, resources and referrals.
Participates in consultation and coordination of services in the hospital and with community agencies as required or appropriate.
Attends and participates in specialty team rounds and patient care conferences as appropriate to case load assignments.
Plans care coordination activities for children with discharge needs that require coordination with other community agencies who will be helping monitor clinical issues or provide services.
Communicates with community agencies to facilitate continuity and carryover of services for client.
Conducts psycho-social assessments, supportive counseling and interventions with patients and families and documents in the Electronic Medical Record (EMR) at the point of service.
Navigates systems and advocates to assist patients’ in accessing appropriate resources and services.
Makes mandated protective services reports based on the psycho-social assessment of patient and family.
Addresses barriers to a safe and timely discharge.
Provide clinical and casework supervision to staff based on the needs of the department.
Ability to effectively plan, initiate, and facilitate education and support groups for patients and families to assist with coping and psycho-social issues related to disease process.
Ability to follow company policies, procedures and directives.
Ability to interact in a positive and constructive manner.
Ability to prioritize and multitask.
Performs other duties as assigned.
Job Specific Competencies (Knowledge, Skills & Abilities)
Building Partnerships: Identifies opportunities and acts to build strategic relationships between one’s area and other areas, teams, departments, units, or organizations to help achieve goals.
Communication Skills: Expresses oneself clearly and effectively when speaking and/or writing to individuals or groups; listens attentively, ensures that information is understood by all parties; shares information in a timely manner using the appropriate method, presents well-organized information in a group setting.
Conceptual Thinking: The ability to understand a situation or problem by identifying patterns or connections between ideas or situations that are not obvious or related. The ability to recognize and organize the parts of an issue in a systemic way and to frame new ideas and courses of action.
Consensus Building: The willingness and ability to interact with others resulting in group solidarity or an agreement or solution.
Cultural Competence: Cultivates opportunities through diverse people; respects and relates well to people from varied backgrounds; understands diverse worldviews; is sensitive to group differences; sees diversity as an opportunity and challenges bias and intolerance.
Decision Making/Problem Solving: Generates creative approaches to addressing problems and opportunities; identifies and weighs options; makes sound decisions after reviewing all relevant information; anticipates and plans for potential problems; takes calculated risks; recognizes the impact of solutions.
Service Orientation: Acts professionally and calmly at all times when interacting with others; consistently demonstrates concern and courtesy towards colleagues and customers; treats all people respectfully, takes personal responsibility for correcting problems; follows-up with individuals to ensure satisfaction with the level of service they received.