Program Manager IT PMO

The Program Manager in IT PMO articulates program strategy to achieve the business objective, creates and oversees execution structure for the program, clarifies business impact and coordinates underlying projects to attain their combined benefits for the program.

The IT Program Manager works closely with the program sponsor to understand and translate business objective into an accumulative series of program outcomes in the operating context of the business. Building upon this, the IT Program Manager applies IT PMO standards and guidelines to define, organize and oversee a program execution structure. Within the execution structure, the IT Program Manager communicates the vision, coordinates effort and provides high-level oversight to bring together the sum of multiple project outputs and integrate them to realize a greater program outcome. The IT Program Manager also works with the program sponsor on governance activities, accountability, risks and benefit realization and communication to clarify program decisions.

The IT Program Manager is accountable to manage the lifecycle of the program, including set program controls for daily management, plan and monitor progress to accomplish milestones, manage program budget, manage risks and issues throughout the lifecycle of the program, coordinate project and interdependencies, manage and use resources across projects and manage stakeholders in program outcomes. This role is responsible for all program-level work views that are necessary for the program sponsor to measure, track and communicate how the program outcomes meet the business objective.

The skills required for this role are ability to look at the big picture, ability to translate business objective into an outcomes-based framework for action, strong project management, proficiency with fostering team culture and dynamics, negotiate through disputes, excellent communication skills, and the ability to guide, referee and integrate various projects and project managers involved in the program.

Experience in the following areas preferred:

• Articulate program strategy and execution plan in terms of program outcomes required to achieve the business objective.
• Define program execution structure, including component projects, teams and methodologies and project management requirements.
• Estimate and manage program budget to achieve program outcomes.
• Establish program governance structure to oversee the program, clarify accountability across projects and sponsorship and decision-making for the program.
• Setup a decision-making structure for the program that aligns with target operating norms and structure required to achieve and sustain the business objective.
• Provide framework/roadmap to integrate component projects and efforts, including program milestones and target outcomes.
• Create a benefits realization matrix for the program and trace project creation and output to program benefits.
• Articulate business impact and coordinate with EPMO and program sponsor to manage organizational change related to program deliverables.
• Establish program communications plan for the organization that brings together stakeholders in the business objective and connects project output to program outcomes to business objective.
• Plan and setup projects based on IT PMO processes and standards.
• Actively communicate with project managers to clarify interdependencies and accumulative benefit across projects, guide and steer project managers to achieve program outcomes.
• Lead and mentor project managers and teams.
• Apply IT PMO standards to monitor daily program activities, reporting and analytics and work views across projects.
• Govern the program execution based on clear accountability structure across the organization and manage risk to realize benefits.
• Document the program, including adherence to organizational standards and alignment with business objective.
• Prepare and present progress and budget reports to program sponsor.
• Assist project managers and teams when needed to accomplish program outcomes.

Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served